Terms of service

These terms govern your use of RivalSentry (rivalsentry.com). By creating an account or using the service, you agree to them. If you're using RivalSentry on behalf of a company, you're agreeing for that company.

1. The service

RivalSentry monitors publicly accessible web pages you choose, detects content changes, uses AI to classify them against your instructions, and sends you alerts. Monitoring is periodic, automated, and best-effort — see section 6.

2. Your account

You must provide accurate information and keep your credentials secure. You're responsible for activity under your account. You must be at least 16 years old.

3. Acceptable use

You agree not to use RivalSentry to:

• monitor pages you are not permitted to access, including pages behind authentication you don't control or content whose monitoring violates applicable law;
• violate any third party's rights or any website's applicable legal restrictions — you are responsible for ensuring your monitoring of a given page is lawful in your jurisdiction;
• probe, overload, or disrupt any website or the service itself;
• resell or white-label the service without our written agreement;
• monitor content that is unlawful, or use alerts to facilitate unlawful conduct.

We may suspend or terminate accounts that violate these rules, with notice where practicable.

4. Billing

• Your first active monitor is free. Each additional active monitor is billed at the published per-monitor monthly rate.
• Billing is via Stripe subscription; the billed quantity automatically follows your count of active monitors, prorated on changes.
• Pausing or deleting a monitor reduces future charges automatically.
• You can cancel anytime from the billing portal; service continues to the end of the paid period.
• Refunds for partial periods are not guaranteed but we handle reasonable requests generously — email us.
• Prices may change with at least 30 days' notice; changes never apply retroactively.

5. Content and data

You retain all rights to your monitoring configurations and instructions. We store snapshots of monitored public pages solely to provide the service to you. Monitored-page content remains the property of its respective owners; you are responsible for your use of it.

6. Disclaimers — read this one

The service is provided “as is” without warranties of any kind. Specifically: we do not guarantee that every change will be detected, that AI classification will be accurate or complete, that alerts will be timely or delivered, or that monitored sites won't block automated access. Websites change structure, block requests, and behave unpredictably; AI models make mistakes. Do not rely on RivalSentry as your sole mechanism for any decision with legal, financial, or safety consequences.

7. Limitation of liability

To the maximum extent permitted by law, our total liability for any claims arising out of or relating to the service is limited to the amount you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data — including losses caused by missed, late, inaccurate, or misclassified alerts.

8. Indemnification

You will indemnify and hold us harmless from claims arising out of your use of the service in violation of these terms, including claims by operators of websites you monitor.

9. Termination

You may delete your account at any time. We may suspend or terminate the service for breach of these terms, non-payment, or if required by law. On termination, your data is deleted per our Privacy Policy.

10. Changes to these terms

We may update these terms; material changes will be notified by email or in the app at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

11. Contact

Questions about these terms: pukar@rivalsentry.com.